
Riyan Farooq
Software Engineer
Skills

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Portfolio
Work experience
Ai and DataScience
PTCL • Full-time
May 2025 - Present • 1 yr 5 mos
Engineered & Deployed Automated Telephony AI: Developed and deployed a hybrid voice survey system integrating FreeSWITCH Event Socket Layer (ESL) with Groq Whisper STT and Llama 3.3 for real-time, low-latency multilingual intent classification. Optimized Enterprise Data Processing: Built robust data persistence pipelines using SQLite and Python to record caller transcripts, intent mappings, and complete metadata with zero-bottleneck latency. Implemented Secure Document Retrieval (RAG): Designed an enterprise knowledge hub incorporating metadata-filtered vector searches via ChromaDB and HuggingFace embeddings, ensuring strict department-scoped access control. Multilingual & Hybrid Input Integration: Successfully combined dual-input pipelines supporting both physical DTMF keypads and universal speech-to-text across English, Urdu, and Roman Urdu.