Rizwan G.

Medical Virtual Assistant

Regent Rehab llc • Full-time

Oct 2024 - Present • 1 yr 7 mos

At Regent Rehab LLC, a rehabilitation provider centre, I delivered comprehensive virtual assistant support to streamline healthcare operations and administrative workflows. My responsibilities included managing and maintaining patient records, processing pre-authorizations, updating and auditing EMR systems, coordinating with insurance providers, and ensuring accurate documentation across all platforms. I handled sensitive patient data with the utmost accuracy, confidentiality, and compliance with healthcare standards. Beyond routine tasks, I played a key role in improving operational efficiency by identifying bottlenecks, optimizing administrative processes, and facilitating clear communication internal teams, and insurance companies. I assisted in resolving complex insurance and pre-authorization issues, conducted thorough audits to ensure data integrity, and maintained up-to-date records for regulatory compliance. My work significantly reduced errors, improved workflow efficiency, and supported timely patient care, enabling the organization to focus on providing high-quality rehabilitation services. I leveraged tools such as EMR systems, spreadsheets, and other platforms to maintain accuracy and streamline reporting. This experience strengthened my expertise in healthcare administration, data management, process optimization, and client communication.