Rizwanur R
Level 1
Verified Excel Expert
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Work experience
Radio Frequency Engineer
Banglalink Digital Communications Ltd.
Jun 2018 - Present • 8 yrs 5 mos
-Radio network planning and optimization. -Analyze & prepare periodic Dashboard report on complaints, services and network performance. -Site and Safety audit, Neighbor audit, frequency audit, -Network KPI monitoring and analysis. -B2G, B2B, B2C, HV customer complaint handling. -Service KPI analysis of technology nodes, troubleshoot & provide 1st level solution. -Initiate service performance improvement scope from complaint trend, NPS detractors.
Project Coordinator | Radio Network Planning
Robi Axiata Limited
Aug 2013 - Jun 2018 • 4 yrs 10 mos
-Handle and resolve customer complaints. -Network performance monitoring and analysis. -Analysis and Validation of site survey reports.
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