Kabir

Technical Customer Support

envatomarket • Freelance

Aug 2019 - Present • 7 yrs 3 mos

Worked as a Freelance Technical Customer Support Specialist, providing technical assistance to customers using digital products and website templates available on Envato Market. Key responsibilities: - Provided technical support and troubleshooting for website templates and themes. - Assisted customers with installation, configuration, and customization of digital products. - Resolved HTML, CSS, PHP, JavaScript, and WordPress-related issues. - Helped customers troubleshoot hosting, cPanel, domain, and website deployment problems. - Responded to customer inquiries and provided clear, step-by-step technical solutions. - Assisted with compatibility issues, plugin conflicts, and website errors. - Guided customers in using and customizing purchased templates and themes. - Maintained professional communication and focused on customer satisfaction.

Webmaster

University of Science and Technology, Bannu • Full-time

Aug 2015 - Present • 11 yrs 3 mos

Working as a Webmaster at the University of Science & Technology, Bannu, since August 2015. Responsible for managing, maintaining, and updating the university's official website and web-based systems. My role involves website development, content management, database administration, server management, website security, troubleshooting, and technical support. Key responsibilities and achievements: - Managing and maintaining the university website. - Developing and customizing web applications using PHP, MySQL, HTML, CSS, JavaScript, and Bootstrap. - Managing website content, news, announcements, and academic information. - Designing and maintaining administrative dashboards and CMS functionalities. - Database management, optimization, and backups. - Managing hosting, domains, DNS, email services, and server-related tasks. - Troubleshooting website performance, compatibility, and security issues. - Providing technical support and ensuring website availability and reliability.