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Ricardo Lemos
@rlemos_suporte
Assistente de Relacionamento e Suporte ao Cliente Canais Digitais
Brazil
Portuguese
About me
I offer your business stability, patience, and professional communication. Based on solid maturity in customer support, my focus is delivering respectful, humanized, and efficient service to your clients. As a specialist in humanized service and a former business owner, I naturally understand the value of quick response times and organized routines. I operate asynchronously via text and audio, allowing me to dedicate the analytical attention each task requires—bringing order and quality to your digital support.
Skills
Ricardo Lemos
Offline •
See my services
Messaging & Emailing
I will be your humanized customer service support or digital assistant
Work experience
Customer Support & Mediation Specialist
DNR Teleserviços • Full-time
Jan 2025 - May 2026 • 1 yr 4 mos
Area: Legal & Administrative Support Customer service management, digital support channels (chat, email, and WhatsApp Business), and mediation for amicable agreements. Proven experience in commercial and administrative backup, document analysis and organization, spreadsheet updates, system tracking, and data entry records.
Independent Business Owner
WhatsApp • Full-time
Oct 2019 - Dec 2023 • 4 yrs 2 mos
Area: Food Industry Operations Managed commercial strategy and digital marketing via Instagram (@ricardolemoski), focusing on customer acquisition, retention, and post-sales service. Responsible for financial and purchasing planning, vendor quoting, cash flow management, product pricing, and inventory control. Coordinated artisanal production workflows, ensuring strict hygiene standards, quality preservation, delivery deadlines, route planning, and logistics execution.
Event Operations & Support Specialist
Eventbrite • Full-time
Feb 2015 - Aug 2019 • 4 yrs 6 mos
Area: Cultural & Corporate EventsProvided high-quality customer service, registration, and audience orientation for mid-to-large-scale cultural events, ensuring an excellent visitor experience. Delivered logistics and backstage support, including direct assistance to artists and organizers, stage management, dressing room compliance checks, and occasional performances as a live musician.
