r
rmurry25

Rosemary M

@rmurry25

CrossFunctional Business Leader

India
English, Hindi
About me
I am a cross-functional business leader with 20+ years of experience spanning HR, operations, international business, and compliance. I have a proven track record of connecting people, processes, and commercial priorities to turn complexity into practical action across global markets. I am also a patient, thoughtful and non-judgmental communicator who values meaningful one-to-one conversations and making people feel genuinely heard.... Read more

Skills

r
rmurry25
Rosemary M
Offline • 

See my services

Organizational Development
I will create HR policies, sops, employee handbook
From$25 / projectMore details
Interview Prep
I will conduct mock interviews with actionable feedback
From$20 / projectMore details

Work experience

American_Express

American Express

Full-time • 9 yrs 3 mos

Compliance Analyst

Sep 2013 - Mar 2014 • 6 mos

Assessed regulatory and operational risks for new products. Served as India Region Lead for a global case-tracking platform rollout, coordinating UAT, training, and launch. Tracked corrective action items and partnered with stakeholders to meet governance requirements.

Quality Lead

Aug 2008 - Aug 2013 • 5 yrs

Led quality monitoring for U.S. Corporate Card processes. Conducted root-cause analysis of errors and established quality monitoring for migrated operations. Delivered performance reporting and process guidance to stakeholders to improve the health of compliance.

Senior Disputes Analyst

Nov 2004 - Aug 2008 • 3 yrs 9 mos

Managed U.S. personal Card Member disputes in a regulated environment. Investigated and resolved complex customer issues according to service standards. Built an operational foundation in dispute resolution and accurate documentation.