ShannonR

Website & Business Support Specialist

Jun 2025 - Present • 1 yr 1 mo

I provide website reviews, business-content support, online research, document preparation, social-media support, and practical guidance for small businesses and nonprofit organizations. My experience includes reviewing websites for usability, navigation, content clarity, branding consistency, mobile presentation, accessibility concerns, basic SEO, calls to action, and customer trust. I helped a local business regain authorized control of its Facebook Page, correct its Google Business Profile, and identify and update inaccurate information across more than 37 online directories and business-listing websites. I also helped grow the business’s Facebook Page organically from fewer than 100 followers to approximately 600 followers in four months without paid advertising. This work included creating posts, responding to customer questions and comments, improving community engagement, and promoting business activities and events. Additional responsibilities included: * Creating online customer and employment applications using Google-based forms and documents * Developing standard operating procedures and written business processes * Responding to customers through online platforms * Setting up a local YouTube channel * Planning and coordinating recorded interviews with the business manager * Organizing and promoting community events at the business location * Helping coordinate car shows, a fall fair, and outdoor movie nights * Creating procedures, checklists, instructional documents, fillable PDF forms, Canva materials, product descriptions, and marketplace listings My work focused on improving the business’s online presence, strengthening customer communication, organizing internal processes, and building stronger connections with the local community.

Independent Notary & Administrative Support Specialist

Jun 2024 - Present • 2 yrs 1 mo

I provide independent notary, administrative, and small-business support services. My work includes coordinating client appointments, preparing and organizing documents, scanning and printing, maintaining electronic files, creating forms and fillable PDFs, and developing clear administrative materials. I have also created Canva flyers and social-media graphics, scheduled online content, prepared standard operating procedures, developed business forms, and organized information so clients can complete tasks accurately and efficiently. My work requires confidentiality, attention to detail, dependable communication, and professional customer service.

Online Seller & Marketplace Listing Specialist

Dec 2010 - Present • 15 yrs 7 mos

I have extensive experience selling books, household goods, collectibles, craft supplies, décor, digital products, and other items through online and local marketplaces. My work includes researching products and prices, selecting the most appropriate selling platform, photographing merchandise, writing accurate titles and descriptions, documenting condition, communicating with buyers, packaging orders, arranging shipping or local pickup, and improving listings for stronger visibility. I own and manage an Etsy shop and also create and manage listings for Facebook Marketplace and Mercari. I focus on honest descriptions, practical pricing, clear communication, professional customer service, and presenting products in a way that helps buyers feel confident in their purchase.