Robin A

@robinangie

Inbox Management, Customer Support Specialist

Mexico
English, Spanish
About me
Hi, I'm Robin. I help businesses in two ways: keeping their customers happy through bilingual support (English & Spanish), and keeping their data clean and organized — from CRM lists to sales files and survey exports. I work with Excel, Google Sheets and Python. Fast delivery, clear communication.... Read more

Skills

r
robinangie
Robin A
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your bilingual customer support and inbox manager
From$5 / projectMore details

Portfolio

Work experience

Upwork

Bilingual Virtual Assistant (VA) & Operations Specialist

Upwork • Freelance

Jan 2026 - Present • 5 mos

Executive Support & Coordination: Provide comprehensive administrative support to business owners, managing high-volume communications and ensuring seamless daily operations. Bilingual Client Relations: Serve as a primary point of contact for international and Spanish-speaking clients, ensuring professional, clear, and empathetic communication at all times. Operations & Lead Management: Utilize CRM tools to track leads, manage scheduling, and maintain accurate documentation, ensuring no opportunity is missed. Problem-Solving & Efficiency: Proactively resolve on-site and remote operational issues, focusing on quick turnaround times and maintaining a 100% satisfaction rate. Platform Proficiency: Expert in leveraging digital tools and platforms to optimize workflows, handle data entry, and improve overall team productivity.

Airbnb

Airbnb Co-Host | Short-Term Rental Manager

Airbnb • Part-time

Aug 2022 - Present • 3 yrs 10 mos

Guest Communication: Prompt, professional, and empathetic 24/7 support. I maintain a high response rate to boost listing visibility. Booking Management: Managing calendars, vetting potential guests, and handling instant books or manual inquiries. Problem Solving: Quick resolution of on-site issues, maintenance coordination, and conflict mediation. Listing Optimization: Crafting compelling descriptions and advising on pricing strategies to increase occupancy rates. Platform Mastery: Expert-level knowledge of Airbnb, VRBO, and channel management tools.

Voice_Talent Online

Professional Voice Talent | Commercials, E-learning & Narrations

Voice Talent Online • Self-employed

Jan 2017 - May 2022 • 5 yrs 4 mos

E-Learning & Tutorials: Clear, articulate narration for educational content. IVR & Phone Systems: Professional greetings and on-hold messages for businesses (perfect for Property Management agencies!). Character Work & Narration: Expressive storytelling for audiobooks or creative projects.