AYOUB

@roccan

Boosting Team Performance !

Morocco

Arabic, French, English, Portuguese

About me

👋 Hi, I'm Ayoub — a Team Leader with over 3 years of experience in call centers. I rapidly evolved from an agent to a supervisor, and now manage full teams as a Chef de Plateau. I’ve successfully led over 50 team members, including quality analysts, trainers, and support agents. ✅ I specialize in: Managing multicultural teams (Guinea-Bissau, Morocco, etc.) Daily/weekly performance reports (Excel, KPIs) Improving CSAT and QC results Training, coaching, and launching new remote/back-office projects 🌍 I work fluently in Arabic, English, French, and Brazilian Portuguese. ... Read more

Skills