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Email Marketing and Automation Expert
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Customer Relationship Manager
Confidentials • Freelance
Sep 2021 - Present • 4 yrs 11 mos
Managed customer relationships by providing timely support, resolving inquiries, and ensuring high client satisfaction. Coordinated email communications, maintained customer records, monitored CRM activities, and collaborated with marketing and sales teams to improve customer engagement and retention. Assisted with email campaigns, customer segmentation, lead follow-ups, and workflow optimization while maintaining professional communication across multiple channels. Built strong relationships with clients, contributing to increased customer loyalty and positive business outcomes.