Browse categories
Explore
Fiverr Pro
English
$
USD
Roman
@roman_severing
Bilingual Customer Service Sales Specialist
China
Chinese, English
About me
I am a native Chinese who graduated from Zhengzhou University with proven customer-facing experience, having sold 1,500+ products through direct engagement and led event operations for 1,500+ participants. I possess excellent communication and persuasion skills, am highly resilient under pressure, and am proficient in Excel and e-commerce platforms.
Skills
Roman
Offline •
Average response time: 1 hour
See my services
Consulting
I will provide native chinese customer service
Work experience
Founder & Sales Lead
Self-Employed / Freelancer • Freelance
Sep 2026 - Oct 2026 • 1 mo
Organized and led a 3-person team for an end-to-end retail sales project, managing supplier selection, bulk purchasing via Pinduoduo, and offline promotion. Engaged customers directly at product collection points — identifying needs, answering questions, and recommending the right products — and sold 1,500+ units in under two months. This hands-on sales experience sharpened my customer communication, cost control, team management, and real-world sales conversion skills.
Customer Service Representative
Self employed / Freelance • Part-time
Jun 2025 - Sep 2025 • 3 mos
Worked as a customer service representative for Hetao101, a leading youth coding education platform, during the peak summer enrollment season. Handled student issues in real time — troubleshooting class access, resolving course and scheduling problems, and ensuring a smooth learning experience. Communicated directly with parents to report student progress, address concerns, and explain renewal options, building trust that supported course renewals. Gained solid experience in patient, empathetic customer communication, complaint resolution, and service-to-sales conversion in a fast-paced education environment.
