
Romano Matteo
Professional Retell AI and AI Voice Automation Specialist
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Work experience
AI Voice Automation Specialist
VoxAutomate Technologies Ltd • Freelance
Jun 2024 - Sep 2024 • 3 mos
Job Description / Work History & Achievements Designed and deployed AI voice agents for inbound and outbound call automation using conversational AI frameworks. Built AI IVR systems, intelligent call routing workflows, and automated voice menus to improve customer experience. Integrated AI booking assistants with CRM platforms, Google Calendar, and appointment scheduling systems. Developed speech-to-text and text-to-speech workflows for business phone automation and customer support. Implemented AI call flow logic for lead qualification, appointment booking, and customer query handling. Connected automation tools with Zapier, Make, GoHighLevel, Twilio, Retell AI, and webhook APIs. Reduced manual call workload by 65% through intelligent voice automation. Improved client response speed by 40% using AI-powered virtual receptionists. Built conversational AI scripts optimized for natural human-like voice interaction. Configured multi-step AI workflow automation for lead capture, follow-ups, and reminders.