Romany Mounir

Technical Support Engineer

realme • Full-time

Jun 2025 - Present • 1 yr 2 mos

As a core member of the support services leadership team, I played a pivotal role in driving the performance, efficiency, and technical excellence of maintenance and service center operations. I provided hands-on support, strategic guidance, and scalable solutions to ensure seamless service delivery across engineering teams and nationwide maintenance centers. 🔧 Key Achievements & Responsibilities: 🛠️ Diagnosed and resolved complex hardware/software issues across multiple platforms, minimizing downtime and ensuring service continuity. 🤝 Served as the primary technical liaison between maintenance engineers and internal R&D teams, effectively escalating and closing unresolved cases. 📊 Monitored core performance KPIs, quickly identifying abnormalities and deploying actionable plans to optimize service metrics, reduce turnaround time, and enhance customer satisfaction. 👨‍🏫 Designed and delivered technical training programs, developing high-quality manuals, SOPs, and interactive sessions that empowered engineers and technicians with critical problem-solving skills. 📡 Provided real-time support and coaching to engineers at service centers, ensuring accurate diagnostics and first-time fix rates. 🧠 Utilized internal knowledge bases and external resources to deliver precise, data-driven solutions, maintaining the highest standard of technical accuracy and service quality. 💡 Core Competencies: Technical Troubleshooting | Field Engineering Support | KPI Optimization | Team Training & Development Service Operations | Root Cause Analysis | Knowledge Management | Escalation Management Cross-functional Collaboration | Maintenance Strategy | Customer Experience | SLA Compliance

Top Rated Freelance Graphic Designer ,Video Editor, and Animator

Upwork • Freelance

Jun 2017 - Present • 9 yrs 2 mos

I'm a passionate and highly skilled senior creative with experience crafting compelling visuals across various mediums. My expertise lies in: Graphic Design: logo design, branding, social media graphics Video Editing & Animation: explainer videos, motion graphics, character animation Photo Editing: I deliver seamless and high-end results through expert photo editing techniques. Digital Manipulation: I utilize advanced digital manipulation skills to create visually stunning and impactful designs. Adobe Creative Suite Master: I leverage the power of Photoshop, Illustrator, After Effects & Premiere Pro to bring ideas to life seamlessly. Top Rated Freelancer: My proven track record on Upwork demonstrates my ability to deliver exceptional creative assets that meet deadlines and exceed client expectations. I understand the importance of clear communication and collaboration. I prioritize exceeding your vision while delivering top-notch work on time and within budget.

Technical Support Engineer

Telecom2 • Full-time

Jun 2023 - Jun 2026 • 3 yrs

Technical Support Engineer at Telecom Egypt, I play a vital role in ensuring customer satisfaction and network uptime. My key responsibilities include: Technical Problem-Solving: I diagnose and resolve a wide range of technical issues faced by Telecom Egypt customers, ensuring prompt resolution and minimal disruption to their services. Exceptional Customer Service: I prioritize delivering exceptional customer service by providing clear communication, troubleshooting guidance, and timely solutions. System Maintenance & Improvement: I contribute to maintaining the smooth operation of Telecom Egypt's systems and actively participate in discussions regarding product enhancements.