Romydelyn S.

Customer Service Representative

Feb 2024 - Present • 2 yrs 7 mos

I am an experienced Customer Service Representative specializing in voice support. I handle inbound and outbound calls with professionalism, empathy, and clear communication. My expertise includes resolving customer concerns, providing accurate information, and ensuring a positive client experience. With strong call-handling skills and a proven track record in the BPO industry, I deliver reliable and results-driven support that helps businesses build trust and loyalty.

socmed manager/email marketing

Nov 2021 - Apr 2022 • 5 mos

I worked directly with a UK-based client, managing their Facebook business page and ensuring consistent engagement with job seekers. I handled inquiries, posted updates, and maintained a professional online presence that aligned with their brand. In addition, I managed their email communications, organizing responses and ensuring timely follow-ups with applicants. Through this role, I helped streamline their recruitment process and improve client interaction by keeping both social media and email channels active and responsive.