Ronell N.

@ronellenicor

BPO leadership coaching from the production floor to the boardroom

Philippines

English

About me

Seasoned BPO Operations Manager & Mentor with 18 years of experience. I specialize in turning "Top Agents" into "High-Performing Leaders." My expertise spans KPI management (AHT, CSAT, Shrinkage), data storytelling for MBRs/QBRs, and the nuances of people management. I’ve mentored hundreds of leads to success by focusing on emotional intelligence and operational discipline. Whether you are newly promoted or eyeing an OM role, I provide the real-world blueprint to lead with confidence. Let’s stop the guesswork and start hitting your targets together!... Read more

Skills