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Executive Program Manager | Service Delivery Executive
AT&T • Full-time
Jan 1994 - Dec 2021 • 27 yrs 11 mos
Directed enterprise operational initiatives supporting thousands of residential and commercial customers over a 27-year career, leading cross-functional teams across engineering, construction, network operations, and customer care. Served as primary liaison between customers, vendors, and executive leadership on major deployments, managing multimillion-dollar programs, budgets, schedules, and risk while maintaining exceptional service quality.