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Fiverr Pro
English
$
USD
Rooham M
@roohamman
Customer Operations Lead , BPO Specialist , Tech Support
Albania
English, Persian, Urdu
About me
"I built my first remote team before 'remote work' was trendy. With 15+ years in sales, IT ops, and BPO..
Tools & Platforms: Zendesk, Intercom, Freshdesk, Shopify, Help Scout, Jira, Gorgias, Zoho, LiveChat.
Skills
Rooham M
Offline •
See my services
Technical Support
I will provide expert customer support
Messaging & Emailing
I will provide chat and email support
Portfolio
Work experience
Sr Customer Service Manager
Telos • Freelance
Sep 2017 - Dec 2025 • 8 yrs 3 mos
Led multiple teams in a BPO, managing phone, chat, and email support. Specialized in escalated issue resolution, KPI management, team training, and process optimization to improve customer satisfaction and retention.
Team Lead – Customer Service
TBOS • Full-time
Dec 2014 - Sep 2017 • 2 yrs 9 mos
Supervised a team providing customer support. Specialized in escalated issue resolution, team coaching, review management, and process improvements to increase customer satisfaction.
Customer Support and Enquiry Specialist
Suits Me • Full-time
May 2008 - Dec 2014 • 6 yrs 7 mos
Provided email, live chat, and and tech services. Expert in troubleshooting, customer issue resolution, and maintaining professional brand communication.
