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Rosa C
@rosa_cheeks
Business Strategy and Operations Consultant
United States
English
About me
I help small businesses, entrepreneurs, and nonprofits turn challenges into actionable strategies for growth. With 15+ years of experience in operations, leadership, customer experience, and organizational development, I bring both corporate expertise and hands-on consulting experience. As Founder of RoLee Consulting, I specialize in strategic planning, process improvement, business development, organizational capacity, grant and funding readiness, and government contracting preparation. I don't just recommend solutions—I help clients build practical strategies and systems they can implement.
Skills
Rosa C
Offline •
See my services
Business Structure Consultation
I will provide startup business formation and readiness consulting
Business Strategy & Innovation
I will provide business strategy and operations consulting
Work experience
Customer Support Operations Manager
RDI • Full-time
Jan 2016 - Present • 10 yrs 8 mos
Lead customer support and operational initiatives with responsibility for customer experience, team performance, process improvement, and service delivery. Manage cross-functional operations, establish performance standards, analyze business and customer data, and implement strategies that improve efficiency and service outcomes. Partner with leadership and internal teams on strategic initiatives, workforce development, customer retention, training, and organizational improvement. This experience has developed extensive expertise in operations management, leadership, process optimization, performance management, problem-solving, and customer experience strategy.
Executive Customer Relations
Alorica • Full-time
Apr 2011 - Jun 2016 • 5 yrs 2 mos
Managed complex customer escalations and executive-level concerns, conducting detailed research to identify root causes and develop effective resolutions. Collaborated with leadership and cross-functional teams to improve service outcomes, strengthen customer relationships, and address recurring operational issues. Built expertise in problem-solving, conflict resolution, process improvement, stakeholder communication, and customer experience management.
Benefits-Claims Advisor
Concentrix • Full-time
Aug 2015 - Jan 2016 • 5 mos
Supported customers with benefits, eligibility, coverage, and claims-related inquiries while navigating detailed policies and procedures. Researched discrepancies, resolved complex issues, maintained accurate documentation, and communicated technical information in an understandable way. Developed strong skills in case management, compliance, analysis, problem-solving, attention to detail, and customer communication.
