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Fraud Analyst
TELUS International • Full-time
Feb 2022 - Jan 2025 • 2 yrs 11 mos
• Investigated customer accounts to identify suspicious and fraudulent activities. • Reviewed account information and transactions while ensuring compliance with company policies. • Managed sensitive information with a high degree of confidentiality and accuracy. • Conducted detailed account reviews and escalated complex cases when necessary. • Maintained productivity and quality standards in a high-volume operational environment.