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rosejimenea29

Rose Jimenea

@rosejimenea29

Virtual Assistant

Philippines
English, Tagalog
About me
I am a versatile Virtual Assistant dedicated to providing seamless administrative and communication support. I am an expert in managing multi-channel customer interactions and skilled at de-escalating complex issues. I am committed to driving business growth through consistent outreach and exceptional client relationship management.... Read more

Skills

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rosejimenea29
Rose Jimenea
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will cold calling and appointment setting for your business
From$200 / projectMore details

Work experience

ESSENTIALS BUSINESS - B2B COLD CALLING

TRADING • Full-time

Jul 2025 - Jan 2026 • 6 mos

Knowledge Management: Authored 20+ internal macros and help center articles, reducing average handle time (AHT) for the entire team by 12%. Data-Driven Feedback: Synthesized daily chat transcripts into weekly "Voice of the Customer" reports for the Product Marketing team. Onboarding: Mentored 3 new hires on chat etiquette, platform shortcuts, and efficient workflow management.

Essentials

ESSENTIALS BUSINESS - B2B COLD CALLING

Essentials • Full-time

Oct 2024 - Jun 2025 • 8 mos

B2B cold calling to hotel owners and managers Offered hospitality essentials such as towels, shampoo, soap, and toothbrushes Qualified prospects and scheduled follow-ups CRM management and lead tracking

APPOINTMENT SETTING-KAYEE ROOFING COMPANY

Roofing, • Full-time

Oct 2023 - Aug 2024 • 10 mos

Conducted high-volume outbound cold calls to homeowners to assess interest in roof renovation and repair services Qualified prospects by identifying roof condition, urgency, budget range, and decision-making timeline Set appointments for roofing consultants and sales representatives with interested homeowners Managed lead information, call notes, and follow-up schedules using CRM systems Handled objections professionally while building trust and educating homeowners on roofing solutions Maintained consistent call activity to meet daily and weekly appointment-setting targets