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Fiverr Pro
English
$
USD
I will be your customer service rep, email and chat support
Professional Unsupervised Virtual Support for CEO's ad business owners
As a virtual assistant with 4+ years of experience across various industries, I play a critical role in ensuring that an organization runs smoothly and that organization can focus on their core respon...
About this Gig
I am a professional Customer Service Representative with over 4 years of experience handling chat, email, and technical support. I am skilled in support tools like Freshdesk, Zendesk, Intercom and CRM systems, group and community engagement, helping businesses manage customers efficiently and improve satisfaction. I work remotely and provide reliable assistance to streamline daily operations, resolve issues promptly, and deliver excellent customer experiences.
Deliverables:
Live chat support (real-time customer assistance)
Email support & inbox management
Technical support & troubleshooting
CRM management (Freshdesk & other CRM tools)
Ticket creation, tracking & resolution
Customer inquiry handling & follow-ups
Order, account & product support
Data entry & customer record updates
Escalation of complex issues to the right team
Daily/weekly support reports
Social media platform:
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Service type:
Non-technical support
Language:
English
Timezone:
24/7
Knowledge base software:
Freshdesk
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Liveagent
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Zoho
My Portfolio
FAQ
What are your office working hours?
My normal working hours are 8-9 Hours per day but I work overtime when there are many tasks or project to complete. I also adapt to clients time zones
How can I communicate with you if I have question?
You can start a conversation on Chat. You can create your offer there and send your queries as well. When contacting us it's very important to keep it professional.
Would you be able to offer long-term service?
Yes I would highly appreciate working with you for a long term, you just need to make your requirements anytime on the Chat box
How can I ensure that I pay for what is worth?
I wouldn't want to work with someone I don't trust with my money. So, I normally ask a client to have a 1-week trial. You will have to buy my basic gig, but this is trial is only available to someone who will take a standard or premium gig after the trial ends. Thanks!
Why should I choose you as my administration virtual assistant?
I am reliably in my work and make your life easier. I dedicate myself to meet deadlines and produce the best quality work and service to my clients. I prioritize effective communication and good relationship with my clients.
