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Carlos R.
@rosemaryjade
Customer Service Director and Professional Photographer
United States
English, Spanish
About me
Bilingual BPO operational strategist, enterprise director, and luxury studio founder managing high-velocity portfolios across US and international markets. Operating with a polite, refined demeanor, I dual-specialize in white-label customer care, Tier-1/2 diagnostics, and capturing elite destination photography across Cancun, Tulum, and Cabos. Optimized for strict policy boundaries, 5-minute AHT, and museum-grade fine art curation, I bridge real-time CRM database metrics with heirloom visual legacies. Impeccable corporate and creative execution,
Skills
Carlos R.
Offline •
Average response time: 1 hour
See my services
Event Photographers
I will photograph your event in cancun to oaxaca and all of mexico
Interpretation
I will manage your technical support and bilingual customer care calls
Portfolio
Work experience
Auto Underwriting Support Specialist
Cox Automotive • Full-time
Jan 2024 - Sep 2026 • 2 yrs 8 mos
Processed a high volume of digital auto insurance applications weekly for car insurance brands. Utilizing its AI-native platform to audit telematics data and user-submitted driving histories. Evaluated applicant risk variables, cross-referenced motor vehicle reports (MVR), and flagged high-risk policy discrepancies to ensure underwriting compliance. Addressed digital application exceptions, resolved system errors within agent portals, and processed real-time coverage updates. Maintained rapid turnaround targets to accelerate instant quotes, support policy issuance, and minimize premium leakage.
Technical Support Agent
Verizon • Full-time
Jan 2023 - Aug 2026 • 3 yrs 7 mos
Handled a high-velocity queue of 300+ weekly Tier-1 and Tier-2 technical support calls for Verizon, diagnosing complex device, network, and billing issues. Responsible for maintaining strict compliance with company policies and keeping call times under a rigid 5-minute average limit. Used clear communication and a calm demeanor to de-escalate high-friction customer disputes, accurately enforce guidelines, and input detailed account data into the CRM database in real time to ensure first-call resolution.
International Remote Leasing & Account Manager
Greystar • Full-time
Jan 2017 - Feb 2021 • 4 yrs 1 mo
Managed remote leasing operations and background screenings for a multi-family property portfolio via digital platforms. Conducted virtual property presentations, managed online lease executions, and processed applicant background screenings, credit checks, and criminal history verifications in strict compliance with Fair Housing guidelines. Handled daily property financials, audited digital rent collections, processed online ledger adjustments, and resolved billing discrepancies. Compiled financial variance data and prepared remote contracts.
