r
roughlax

jaker

@roughlax

Let My Small Business, Help Your Small Business

United Kingdom
English
About me
I’m a UK-based specialist in small business support. My focus is on Shopify backend support and administrative tasks. I have hands-on experience running my own e-commerce store and understand how time-consuming product uploads, tagging, SKUs and store organisation can be when you’d rather be focusing on creating and growing. I provide structured, reliable support for small businesses that require their website backends to be handled properly and with care. I offer clear communication, realistic timelines and organised systems.... Read more

Skills

r
roughlax
jaker
Offline • 
Average response time: 1 hour

See my services

Product Upload
I will professionally upload and organise your shopify products
From$40 / projectMore details
General Assistance
I will professionally organise your business files and folders
From$50 / projectMore details

Work experience

Owner of Shopify Website

Goomoo • Full-time

Jun 2025 - Present • 11 mos

Owner and operator of an independent Shopify-based e-commerce business. Responsible for full backend store management, including product uploads, SKU creation, inventory tracking, collections organisation, description editing, and blog formatting. Manage sales and expense tracking via structured Excel systems, process online orders, maintain supplier communication, and handle customer service enquiries. Develop and maintain internal tracking spreadsheets to support business operations and planning. Operate the store independently, ensuring accuracy, organisation, and a consistent backend structure.

Operations Team Leader | Customer Service Contact Centre

Ballys • Full-time

Jun 2023 - Oct 2025 • 2 yrs 4 mos

Managed a team of 8 staff within a high-volume customer service environment. Responsible for tracking performance metrics, attendance and departmental KPIs using structured Excel trackers. Designed and maintained productivity and KPI tracking spreadsheets, including formula-based reporting and data visualisation. Reviewed and audited documentation for accuracy and compliance. Managed multiple shared inboxes, prioritising and categorising high volumes of internal and third-party communications. Ensured documentation and case records were complete, organised and up to date.