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Rowan B
@rowan_bright
Zendesk CRM Expert, GoHighLevel Automation Specialist VoIP AI Voice Agent Expert
Nigeria
Korean, Portuguese, English, French
About me
CRM, AI Voice & Automation Specialist
I’m Rowan, a CRM expert and automation specialist helping businesses automate sales, marketing, and customer support. I specialize in GoHighLevel, Zendesk, Gorgias, Twilio, Intercom, Shopify, AI voice agents, IVR systems, call automation, sales funnels, lead generation, pipeline automation, email marketing, SMS marketing, chatbot automation, and workflow automation. I build high-converting systems that capture, nurture, and convert leads into customers. Message me now for CRM setup, automation, and AI solutions!
Skills
Rowan B
Offline •
Average response time: 1 hour
See my services
CRM Management
I will setup zendesk gorgias pipedrive intercom for ecommerce shopify customer support
VoIP and Telephony
I will setup IVR call routing voip ai calling a2p 10dlc on ringcentral twilio 3cx quo
Portfolio
Work experience
CRM & Automation Implementation Consultant
GoHighLevel (Independent Consultant)
Feb 2020 - Present • 6 yrs 3 mos
I work as an independent CRM & automation consultant specializing in GoHighLevel implementations for agencies and service-based businesses
Marketing Automation & CRM Systems Architect
BrightPath Digital Solutions • Part-time
May 2021 - Feb 2026 • 4 yrs 9 mos
As a Marketing Automation & CRM Systems Architect, I specialize in designing backend infrastructures that help growing businesses scale without operational bottlenecks. I work with agencies, consultants, and service providers who are experiencing growth but struggling with: • Disorganized lead management • Manual follow-up processes • Poor pipeline visibility • Inconsistent customer communication • Low conversion from inbound traffic My role focuses on transforming marketing efforts into structured, automated revenue systems. Core responsibilities include: • Architecting advanced GoHighLevel CRM ecosystems • Designing multi-stage sales pipelines • Implementing automated SMS, email & VoIP workflows • IVR system configuration for improved customer routing • A2P 10DLC registration and compliance setup • CRM integrations with funnels, ads, and third-party tools • Performance tracking dashboards for data-driven decisions Key impact delivered: ✔ Reduced manual admin workload by up to 60% ✔ Increased lead response speed to under 5 minutes ✔ Improved sales process visibility for scaling teams ✔ Built automation systems operating 24/7 without supervision I focus on building systems that don’t just support growth, they enable it. Every workflow, pipeline, and integration is designed around one goal: Turn traffic into conversations. Conversations into conversions. Conversions into predictable revenue.
CRM & Automation Systems Specialist
Lennar • Freelance
May 2021 - Feb 2026 • 4 yrs 9 mos
Design and implement scalable CRM, AI automation, and VoIP systems for businesses and agencies. Specialized in GoHighLevel, Zendesk, Twilio, RingCentral, and A2P 10DLC compliance. • Built automated lead routing and follow-up systems • Implemented AI voice agents for outbound & inbound calling • Configured IVR, call routing, and SMS workflows • Reduced manual workload through workflow automation • Increased response speed and conversion efficiency
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marykeng
United States
Working with Rowan was a fantastic experience. He delivered high-quality work that exceeded my expectations and took the time to truly understand the project goals. I really appreciated his attention to detail and creative input. I’ll definitely be hiring them again!"
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