r
rsswroys

Sweta-Roy

@rsswroys

ITIL IT Service Management Consultant and Data Analyst

India
English, Bengali, Hindi
About me
I bring 10+ years of IT expertise to help businesses cut downtime and make smarter, data-driven decisions. I design ITIL-based processes (Incident, Change & Problem Management) for stable operations and build insights with Excel, Power BI & SQL. My focus: reducing downtime, improving SLA compliance, and delivering clear reports that drive growth. New to Fiverr let’s work together to strengthen your IT and unlock insights.... Read more

Skills

r
rsswroys
Sweta-Roy
Offline •