
Md Ruhul Amin
IT Consultant, Technical Support and Data Recovery Specialist
Skills

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Portfolio
Work experience
IT Support Technician
Walton • Freelance
Aug 2020 - Dec 2024 • 4 yrs 4 mos
I provided technical support including IT support and troubleshooting for computers, hardware, software, and data storage. I also ensured the hardware works properly by conducting repairs on desktop computers, laptops, software, application, network connectivity and other IT equipment. I assisted with hardware installations, configuration and maintenance. My work responsibilities included software installation and configuration, troubleshooting Windows and Linux systems . As a professional technical support person, I had to assist in file management, data backup and imaging. I also provided support for the files when the users lost, corrupted or could not access their files. I carried out regular maintenance and troubleshooting of IT hardware and software. During my work, I actively communicated with my colleagues and users to resolve technical issues.
IT Support Technician
Banglalink Digital Communications Ltd. • Freelance
Mar 2018 - Sep 2019 • 1 yr 6 mos
My responsibility is to assist in resolving any technical issue experienced by an associate at the organization to enable them to continue with their work. Among others, I have been involved in providing hardware support such as carrying out the diagnosis, repairing of desktop computers, laptops, printers, and other hardware that the company uses, as well as replacing faulty parts. My role also entails providing software support through installing operating systems and other applications that are needed by employees. Further, I have assisted associates to connect to the internet, shared drives, and other internal company systems. My role has also enabled me to assist colleagues in recovering any files or document that has been lost or damaged. Additionally, my responsibilities include regular maintenance of systems to ensure their efficiency in operation. In this regard, I am capable of solving major technical problems encountered by the organization owing to close cooperation with colleagues in the IT department.