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rupeshshirke740

Rupesh Shirke

@rupeshshirke740

BPO KPO Operations and Process Management Expert

India
English
About me
I am a BPO/KPO Operations & Process Management professional with 20+ years of experience in operations, service delivery, project management, process improvement and client management. I also have an experienced 5-member BPO/KPO team available for suitable projects. We provide BPO/KPO support, data processing, research, SOPs, MIS reporting, workflow optimization, quality and productivity improvement.... Read more

Skills

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rupeshshirke740
Rupesh Shirke
Offline • 

See my services

Data Typing
I will provide accurate data processing and data entry services
From$20 / projectMore details

Work experience

Head Operation

Not Found • Full-time

Jun 2004 - Aug 2026 • 22 yrs 2 mos

I spent over 20 years building my career in BPO/KPO operations, progressing from Data Processor to Head – Operations through seven internal promotions. This journey gave me hands-on experience across data processing, quality, project management, service delivery, client management and operations leadership. As Head – Operations, I led end-to-end BPO/KPO operations across multiple client engagements, managing Project Managers, Assistant Project Managers, Team Leaders and operational teams. My responsibilities included workforce and capacity planning, resource allocation, SLA/KPI management, productivity, utilization, quality, operational governance, MIS and executive reporting. Previously, as Manager – Operations and Group Project Manager, I managed multiple client engagements and project portfolios, led international client onboarding and transitions, conducted client governance meetings, managed escalations and developed Project Managers and Team Leaders. Key Achievements • Progressed from Data Processor to Head – Operations through seven internal promotions. • Improved operational efficiency by 5%, reduced escalations by 5%, and reduced reporting turnaround time by 5% through productivity and quality governance improvements. • Supported the transition from a legacy software platform to an AI-based application, coordinating Operations, Quality, IT and client stakeholders and achieving zero critical business disruption. • Led international client onboarding, process transitions and structured knowledge-transfer initiatives. • Built and mentored Project Managers and Team Leaders, helping develop a strong, accountable operations culture. • Managed projects involving Mergers & Acquisitions research, Shareholders' Meeting information, Executive Compensation and Corporate Governance research, including validation against SEC filings. • Experienced in process documentation, SOPs, workflow optimization, quality reviews, root-cause analysis etc.