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Fiverr Pro
English
$
USD
Russell JB
@russelljohann
Customer Service, Assistant, Versatile
Qatar
English
About me
A customer service professional with hands-on experience serving clients across healthcare sectors. Proven ability to manage client relationships and deliver clear, effective communication in fast-paced environments. Experienced in handling US-based clients. Proficient in CRM software and MS Office. Skilled in leveraging AI tools through effective prompting to streamline tasks and improve workflow efficiency. And with an educational background as a Mass Communication student, I have basic knowledge in marketing, writing, broadcasting, Canva, GIMP, CapCut, and Filmora.
Skills
Russell JB
Offline •
Average response time: 6 hours
See my services
Transcription
I will transcribe documents, voice recordings, or video recordings
General Assistance
I will provide general assistance as virtual assistant
Work experience
Customer Service Representative
Everise • Full-time
Nov 2024 - Dec 2025 • 1 yr 1 mo
Handled inbound calls from US-based clients regarding medical insurance subscriptions, benefits, and prescription-based medical supplies. Provided clear and accurate information to ensure client understanding and satisfaction. Identified upselling opportunities by recommending alternative medication brands aligned with client prescriptions. Escalated insurance subscription inquiries to the sales team as needed.
