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ryaj05

Jaime S

@ryaj05

Ecommerce and Shopify Specialist

Philippines
English, Tagalog
About me
I am an E-commerce Operations Specialist with 5+ years of experience supporting Amazon Marketplace and Shopify operations. I specialize in Amazon Seller Central, account health, Brand Registry, catalog and listing management, product optimization, marketplace compliance, and seller support. I also manage Shopify products, keyword research, inventory, and e-commerce workflows. Skilled in Amazon Seller Central, Shopify, Helium 10, Excel, Power BI, Canva, Photopea, ChatGPT, Claude, and Asana, I help businesses improve efficiency and marketplace performance.... Read more

Skills

r
ryaj05
Jaime S
Offline • 
Average response time: 1 hour

See my services

E-Commerce Store Management
I will upload amazon and shopify product listings
From$15 / projectMore details

Work experience

Amazon

Amazon Seller Support Associate Level 3 (Trouble Ticket Triage Team)

Amazon • Full-time

Mar 2022 - Present • 4 yrs 4 mos

• Investigate complex seller escalations involving Brand Registry, Account Health, Catalog Restrictions, Shipping Operations, and Marketplace Compliance. • Perform root cause analysis to identify operational issues affecting seller performance and marketplace activity. • Review seller accounts, Amazon policies, and operational workflows to determine appropriate resolution paths and compliance requirements. • Analyze catalog issues including listing suppression, ASIN restrictions, variation disputes, and product creation limitations. • Support Brand Registry investigations involving trademark ownership, catalog contribution disputes, and brand protection concerns. • Collaborate with cross-functional teams to resolve high-priority marketplace issues while maintaining SLA, quality, and operational standards. • Conduct ticket reviews and quality audits to ensure policy compliance, documentation accuracy, and operational consistency.

Flybar

E-commerce Analyst (Contract)

Flybar • Freelance

Jan 2026 - Apr 2026 • 3 mos

• Checked suppressed ASINs, listing issues, Buy Box status, and weekly product rankings. • Conducted keyword research and trend analysis using Helium 10. • Supported Shopify product page setup by adapting Amazon listing content. • Optimized backend search terms and assisted with listing content updates. • Coordinated A+ Content and listing image requests through Asana. • Monitored competitor keywords, product images, and customer reviews. • Assisted with inventory and performance reporting using Excel and Power BI.