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s_best2026

Sonceree B.

@s_best2026

Customer Support, Content and AI QA Specialist

United States
English
About me
I’m an experienced customer support and escalation professional with a background in e-commerce support, complex case resolution, research, documentation, and clear customer communication. I also provide AI customer support conversation QA and other detail-focused review services. On the creative side, I offer fiction beta reading, story editing, lyric writing, AI-assisted audiobook production, and select website development support. I bring strong attention to detail, thoughtful feedback, and a focus on clear, useful results.... Read more

Skills

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s_best2026
Sonceree B.
Offline • 

See my services

Customer Support
I will provide ecommerce customer support and escalations
From$25 / projectMore details

Work experience

Private

Resolutions Specialist

Private • Full-time

Sep 2012 - Present • 14 yrs

I bring 13+ years of professional customer support experience, including nearly 8 years handling complex escalations for a large national e-commerce and retail company. My work includes email and case support, order and payment research, complaint resolution, Salesforce case management, documentation, troubleshooting, and cross-functional escalation.