Shehryar B

Sr. Quality Assurance Analyst

Software Finder • Full-time

Jan 2026 - Present • 9 mos

• Own end-to-end QA audits and operational analysis, maintaining accuracy, SLA compliance, and timely completion of assigned reviews. • Serve as the point of contact for Call Quality Score (CQS) verification, supporting team calibration, quality monitoring, and reporting accuracy. • Identify process gaps, loopholes, and quality risks with cross-functional stakeholders and drive corrective actions to improve operational quality. • Optimize QA workflows and routine processes to improve efficiency, consistency, and stakeholder experience. • Coordinate 24/7 QA support, managing operational requests, escalations, and cross-departmental dependencies. • Support Customer Success operations by resolving requests efficiently and minimizing disruption to day-to-day workflows. • Lead verification and QA queue management, ensuring incoming leads are reviewed, analyzed, updated, and cleared within assigned shifts. • Conduct daily Manager Review checks to validate lead quality, ensure process compliance, and maintain a zero-pending QA queue at shift closure.

Account Executive

Nerds Company • Full-time

Apr 2024 - Present • 2 yrs 6 mos

• Managed multiple client accounts across products and services, supporting the customer journey from prospecting through delivery. • Generated and qualified leads through social media, website traffic, WhatsApp, email, and other online/offline channels. • Onboarded clients through in-person meetings and online sales presentations, translating requirements into actionable solutions. • Coordinated cross-functional teams to ensure smooth execution from closing through delivery and post-sale support. • Consistently met and exceeded sales quotas and targets while supporting customer retention through quality control and feedback implementation

Sales & Customer Support Specialist

PartyMonster • Part-time

Dec 2023 - Mar 2024 • 3 mos

• Handled inbound customer inquiries across multiple channels and converted qualified opportunities into sales. • Coordinated with internal teams to support timely delivery of products and services. • Prepared schedules and operational reports covering sales, stock, and receivables to support management decisions.