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Santiago M
@s_mendozava
Virtual Assistant
Colombia
English, Spanish, Portuguese
About me
Hi, I'm Santiago Mendoza — a dedicated Virtual Assistant specializing in cold calling, appointment setting, and administrative support for any kind of bussiness that is ready to consistently grow.
With a professional, friendly approach, I help fill your calendar with qualified leads while you focus on running your business. Reliable, detail-oriented, and results-driven.
Let's talk about how I can help your business grow — message me today!
Skills
Santiago M
Offline •
Average response time: 1 hour
See my services
General Assistance
I will your virtual assitance in english, spanish or portuguese
Work experience
Virtual Assistance and Preconstruction Manager
Construction Estimating Services USA | Precise & Fast Quotes • Freelance
Aug 2025 - Present • 1 yr
At Altis Concrete Pro, LLC, I worked as a Preconstruction Manager, responsible for handling calls and contacting suppliers and general contractors to negotiate better rates and identify innovative solutions to strengthen our bid proposals. Making 25 calls per day, I secured an average of 3 suppliers providing new quotes per project, consistently ensuring the best pricing for the company. I also resolved inquiries from general contractors, strengthening business relationships and securing more invitations to bid on new infrastructure projects.
Lead Generator Team Leader
Vinted • Full-time
Nov 2023 - May 2025 • 1 yr 6 mos
At Transcom Colombia (TWW), I worked as a team leader on the Vinted campaign, within the European market, focused on identifying leads interested in offering second-hand luxury items on the platform. I supervised and led a team of 15 people, ensuring the fulfillment of cold email outreach quotas and new seller sign-ups to the app. Under my leadership, we achieved more than 300 new seller sign-ups. This performance was recognized with the award for best team of the campaign on 3 occasions, out of 5 teams total.
Customer Service Team Leader
Best Buy • Full-time
Mar 2021 - Sep 2023 • 2 yrs 6 mos
At 24/7 Intouch Bogotá, I worked as a customer support representative on the BestBuy.com campaign, within the Home Theater and Appliances line of business. Making 40 calls per day, I secured more than 35 repair and installation appointments with third-party technicians. After 6 months, I was promoted to team leader for a group of 15 sales representatives, strengthening my leadership, coaching, and metrics analysis skills. Under my leadership, the team was recognized 3 times as the best among approximately 7 campaign teams.
