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Fiverr Pro
English
$
USD
I will handle customer support and email responses for you
About this Gig
I will provide professional customer support and email responses on behalf of your business
GIG DESCRIPTION
Your customers deserve fast, professional, and empathetic responses every single time. But keeping up with inquiries while running a business is exhausting.
I will handle your customer support so your clients feel heard, valued, and taken care of while you focus on growing your business.
WHAT I HANDLE:
- Email support responding to customer inquiries on your behalf
- Resolving complaints and escalations professionally
- Order and account queries
- FAQ responses and template creation
- Following up with customers to ensure satisfaction
- Maintaining your brand voice and tone in every interaction
MY BACKGROUND:
5+ years of professional customer support experience across enterprise platforms, government organisations, and international clients. I have handled 50+ daily client interactions maintaining 95% SLA resolution rates and consistently positive feedback.
CHANNELS I COVER:
Email Slack WhatsApp Zoom messaging Helpdesk ticketing systems
Message me with details about your business and volume of inquiries so I can recommend the right package.
Language:
English
Timezone:
24/7
FAQ
What information do I need to provide to get started?
Please share access to your email or support platform, any brand guidelines or tone of voice notes, and examples of previous responses if available. The more context you give me, the better I can represent your brand.
Will you respond in my brand's voice and tone?
Absolutely. Before I begin, I will study your brand tone, review any previous communications, and match your style precisely. Your customers will not be able to tell the difference.
What types of emails or messages can you handle?
I can handle general inquiries, complaints, order issues, account queries, follow-ups, and FAQ responses. If something requires specialist knowledge only you have, I will flag it for your attention.
How do you keep my information secure?
I treat all client information with strict confidentiality. I do not share or store your data beyond the scope of the project and I am happy to sign an NDA if required.
What if I need more responses than my package includes?
No problem at all. Simply message me before ordering and I will create a custom offer that fits your exact volume and requirements.
