Sachin

Client service associate

Tech Mahindra • Full-time

Apr 2024 - Jul 2026 • 2 yrs 3 mos

Reviewed and analysed credit reports and performed credit-related data checks according to process guidelines. Handled B2B client requests related to credit reports and bureau services, ensuring accuracy and timely completion. Handled client emails, queries and escalations, coordinating with internal teams for timely resolution. Track and manage SLA and TAT requirements to ensure timely completion of requests. Manage allocation of request numbers and monitor requests through the processing cycle. Use Microsoft Excel for data management, data cleaning, request tracking and operational activities. Perform data cleaning and validation to identify and resolve data inconsistencies. Monitored team productivity and pending requests, contributing to effective daily operational performance. Maintained process quality and accuracy while managing multiple requests within Reviewed and analysed credit reports and performed credit-related data checks according to process guidelines. Handled B2B client requests related to credit reports and bureau services, ensuring accuracy and timely completion. Handled client emails, queries and escalations, coordinating with internal teams for timely resolution. Track and manage SLA and TAT requirements to ensure timely completion of requests. Manage allocation of request numbers and monitor requests through the processing cycle. Use Microsoft Excel for data management, data cleaning, request tracking and operational activities. Perform data cleaning and validation to identify and resolve data inconsistencies. Monitored team productivity and pending requests, contributing to effective daily operational performance. Maintained process quality and accuracy while managing multiple requests within timelines.