I will set up your customer helpdesk, create sops, and manage inbox
Operations, Helpdesk and Documentation Specialist
About this Gig
Are you drowning in customer support emails or missing structured operational systems for your team?
I help growing companies and busy founders build immediate structure by tackling day-to-day administrative, helpdesk, and support bottlenecks.
With extensive hands-on experience working directly with US corporate clients, I deliver reliable operational relief with zero friction. Whether you need an organized ticketing system built from scratch or an extra hand to clear out a backlogged inbox, I ensure fast, accurate, and professional execution.
What I can do for your business:
- Helpdesk Setup & Triage: Configuring your email ticketing software (Zendesk, Freshdesk, HubSpot, or Jira).
- Inbox & Live Chat Management: Efficiently handling and sorting Tier 1 customer queries via chat or email.
- Process Mapping & SOPs: Turning messy workflows or loose notes into clear, step-by-step Standard Operating Procedures.
Why choose me?
- Proven experience aligning with US corporate standards and timelines.
- Seamless, highly professional English communication skills.
- High attention to detail, confidentiality, and data privacy.
Please drop me a message if you have any questions before placing an order. Let
Social media platform:
Other
Service type:
Non-technical support
Language:
English
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
•
Jira
•
HubSpot
Knowledge base software:
Other
