I will build an agentic ai triage system for support ops

S
saadmuzammil
S
saadmuzammil
Saad M.
build an agentic ai triage system for support ops
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build an agentic ai triage system for support ops

About this gig

Description: Most "AI agent" gigs ship you a demo that falls apart with real traffic. I build triage systems that actually hold up in production, the same kind I shipped for a US fleet management SaaS company handling live support and ops volume.

What you get:

  • Custom routing and escalation logic for your ticket/incident flow
  • Confidence thresholds so the system knows when to hand off to a human
  • A basic evaluation setup so you can measure accuracy before trusting it with real volume
  • Deployment support and clear documentation

Why work with me: ~5 years in platform and ML engineering, an MSc in AI in progress, and production experience building exactly this kind of system, not just prototypes.

How it works: we start with a quick scoping call to map your flow, then I build, test, and hand off with documentation. Message me before ordering if your scope doesn't fit the packages below, happy to quote custom.

Get to know Saad M.

Saad M.

I build production grade agentic AI systems, not demos

  • FromPakistan
  • Member sinceMay 2017
  • Avg. response time1 hour

  • Languages

    Urdu, English
I build production-grade agentic AI systems, not demos. ~5 years in platform and ML engineering, shipping LLM-driven triage systems, fraud detection pipelines, and infrastructure migrations for a US fleet management SaaS company, plus web builds through my own studio. I focus on what most AI projects skip: escalation logic, evaluation, monitoring, and the pipeline that keeps a system reliable after the demo ends. Currently completing an MSc in AI at LUMS. If your AI prototype works in a notebook but not in production, that's exactly where I come in.

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