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Network Engineer
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Helpdesk Engineer Level 2
company • Full-time
May 2024 - Present • 2 yrs 2 mos
Responsible for resolving complex network and internet service issues, including connectivity, bandwidth, latency, Wi-Fi, and router configurations. Collaborate with technical teams to troubleshoot and escalate service incidents, ensuring prompt resolution and minimal downtime. Committed to delivering reliable technical support while maintaining excellent customer service and operational efficiency.