Sultan

Remote IT Operations Engineer / Computer Support Specialist

Freelancer.com • Self-employed

Jan 2014 - Present • 12 yrs 5 mos

I am a professional Remote IT Support and Computer Support Specialist with over 12 years of experience providing reliable technical solutions for clients worldwide. I specialize in remote troubleshooting, system optimization, hardware and software repair, virus removal, and network setup for Windows, Mac, and Gaming PCs. I ensure clients’ systems remain secure, optimized, and fully functional. I have successfully handled numerous projects for local and international clients, providing clear communication, accurate problem diagnosis, and effective remote solutions. I remotely access client systems using professional tools to perform troubleshooting, maintenance, and optimization without interrupting workflow. I also provide guidance on best practices for system security, software updates, and network performance. I am proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Photoshop, AI tools, remote desktop applications, and other system utilities, enabling me to provide comprehensive IT support. My professional approach focuses on reliability, efficiency, and client satisfaction, delivering timely solutions that minimize downtime and ensure smooth computer operation. Skills: Remote IT Support, Computer Repair, System Optimization, Virus & Malware Removal, Network Setup, Software Installation, Troubleshooting, Client Support Industry: Information Technology & Services Education Diploma in Computer Science / IT Specialist Training Parbatipur Technical School and College | 2010 – 2013 Completed comprehensive IT training in hardware, software, system maintenance, and networking. Gained hands-on experience in troubleshooting, computer setup, software installation, and system optimization. Participated in practical projects to strengthen technical and problem-solving skills for professional IT support roles.