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sadiyasrockstas

Sadia Zara

@sadiyasrockstas

E Commerce Customer Support Specialist

Bangladesh
About me
Hello! I’m Sadia, an experienced e-commerce customer support and logistics specialist dedicated to delivering exceptional service and turning customer inquiries into loyal brand advocates. With a strong background working with high-volume global brands—including Curtarra Home Ltd. and Luzz Pickleball Ltd.—I bring hands-on expertise in managing end-to-end customer care across multiple platforms.... Read more

Skills

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sadiyasrockstas
Sadia Zara
Offline • 

See my services

Customer Support
I will provide customer support, email and live chat support
From$10 / projectMore details

Portfolio

Work experience

Overseas Customer Service Agent

Curtains Made Simple Limited • Full-time

Nov 2025 - Sep 2026 • 10 mos

Core Expertise & Services: Omnichannel Support: Live chat, email management, ticketing systems (Zendesk/Helpdesk), and social channels. Logistics & Tracking: Proactive order tracking, resolving shipping delays, and coordinating international fulfillment. E-Commerce & Shopify: Managing global customer accounts, processing replacements, reorders, exchanges, and partial refunds. Issue Resolution & Complaints: De-escalating tense situations and turning complaints into positive brand experiences with clear, polite communication. Product Guidance: Providing expert suggestions tailored to customer needs (including specialized knowledge in home goods, decor, and sports equipment like thermoformed carbon fiber paddles). I pride myself on my quick response times, attention to detail, and ability to maintain a calm, solution-oriented approach in fast-paced environments. Let’s work together to elevate your customer satisfaction and keep your buyers coming back!