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saidisvcc2874ec

Said

@saidisvcc2874ec

Bilingual Customer Support Specialist

Ecuador
Spanish
About me
Hi, I'm Said, a Bilingual Customer Support Specialist from Ecuador. I help Shopify and e-commerce stores keep customers happy by handling emails, live chat, and complaints in Spanish and English. My goal is simple: turn your angry customers into loyal 5-star reviews. Why work with me? ✅ Fast response time under 1 hour ✅ Experience with Zendesk, Gorgias, and Shopify ✅ Available 12pm-6pm EST, including weekends ✅ Native Spanish, Conversational English Let me protect your brand reputation while you focus on growing sales. Send me a message before placing an order so we can discuss your needs.... Read more

Skills

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saidisvcc2874ec
Said
Offline • 

See my services

Customer Support
I will be your bilingual english spanish customer support agent
From$35 / projectMore details

Work experience

Self_Employed

Customer Support Representative

Self Employed • Freelance

Jan 2024 - Present • 2 yrs 4 mos

Providing professional bilingual customer support for e-commerce businesses. Specialized in handling customer inquiries via email and live chat using Shopify and Zendesk. Key responsibilities: - Resolved order issues, refunds, and shipping questions - Managed customer complaints with 95%+ satisfaction rate - Maintained fast response times under 2 hours - Processed tickets efficiently using Zendesk and Shopify admin Focused on delivering friendly, clear, and effective solutions to ensure customer retention and positive reviews.