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Fiverr Pro
English
$
USD
I will be your shopify customer service agent for email, live chat and phone
Gig Summary
Shopify and ecommerce customer support, 400 plus orders
I help Shopify, ecommerce and SaaS brands answer every customer fast, so they keep more sales and earn better reviews. Since 2017 I've completed 400+ orders on Fiverr with 235 reviews, handling email,...
Level 2
Has met high performance criteria and has a proven track record for meeting client expectations.
What people loved about this freelancer
wayup360
United States
THE TEAM truly excels in Customer Care with impeccable attention to detail and impressive data presentation skills. Working with him was a delight—he's not...
richardcao976
Canada
Been working with Saif for over 6 months now. I am very pleased with their service. He is always quick to respond and willing to accommodate our needs.
onestepahead
United States
If you're looking for solid customer support that's a true professional - Saif is your guy. He's diligent, responsive, and a hard worker. Highly recommended!
kai051027
United States
Very professional and understand the business. Saif does have that mindset how to support customer. And he is a quick learner! Keep up the great work!
ideahlabs
United States
Saif managed our eCommerce store's customer service and did an amazing job. We received around 50-100 emails per day and he was able to communicate to all of...
About this Gig
Shopify customer service and support that keeps your customers happy and your reviews 5-star
Slow replies cost you sales, refunds and reviews. I take your Shopify customer service off your plate so every email, live chat and call gets a fast, friendly, on-brand answer.
Why store owners trust me:
400+ orders completed on Fiverr since 2017
235 reviews, 4.9 stars, clients who stay for months
8+ years of customer support for Shopify and ecommerce brands
What I handle:
Email support, live chat support and phone support
Order tracking, "where is my order" (WISMO) tickets
Returns, exchanges, refunds and cancellations
Complaints and escalations, handled calmly
Saved replies, macros and FAQ updates
Shift notes and a weekly support report
How it works:
- You share your policies and helpdesk access
- I learn your products and brand voice
- I cover your busiest hours in US, UK or AU time zones
- You get clear notes on every issue I flag
Tools: Shopify Inbox, Gorgias, Zendesk, Freshdesk, Gmail, Intercom, Tidio, ShipStation
New here? Start with the Trial Shift and see the difference in one day.
My Portfolio
FAQ
Which package should I choose?
Start with the Trial Shift to test the fit. Choose Weekly for steady daily support, or Monthly if you need full coverage including phone.
Which hours will you cover?
Tell me your time zone and busiest hours. I schedule my shifts to cover US, UK or Canada peak times.
What access do you need from me?
Staff access to Shopify and your helpdesk, plus your return, refund and shipping policies. I never need your owner login.
How quickly will I be up and running?
Usually within 24 hours. I study your products, policies and past tickets first, so my replies match your brand voice from the first shift.
How do you handle angry customers?
I listen, acknowledge the problem, and offer a clear fix. Anything outside your policies gets escalated to you.
Is my customer data kept confidential?
Yes. I only work inside your tools, and I'm happy to sign an NDA before we start.
Reviews
130 reviews for this Gig
| (127) | ||
| (3) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
P preciouskulas
United States
Saif has been professional and proactive with customer support. I appreciate his efforts in organizing response templates and categorizing customer queries to keep things more efficient. His communication has been clear, and he has shown initiative in improving the support process. Recommended!
$100-$200
Price
5 days
Duration
Helpful?A alverakunze
United States
Ongoing collaborationGreat service, professional communication, and very knowledgeable about Shopify support—looking forward to working with Saif again!
$50-$100
Price
1 day
Duration
S 
Seller's Response
Helpful?W 
wayup360
United States
THE TEAM truly excels in Customer Care with impeccable attention to detail and impressive data presentation skills. Working with him was a delight—he's not only quick and responsive but also goes ABOVE AND BEYOND while maintaining perfect politeness. Highly recommended! 🙌
$1,000-$2,500
Price
4 weeks
Duration
Helpful?N 
nadavida
Hungary
Ongoing collaborationGreat experience once again. highly recommended.
$600-$800
Price
1 day
Duration
Helpful?N nadavida
Hungary
Ongoing collaborationSaif is absolutely great. Great communication! I’ve used his services for a few times already
$600-$800
Price
1 day
Duration
Helpful?
Reviews
130 reviews for this Gig
| (127) | ||
| (3) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
P preciouskulas
United States
Saif has been professional and proactive with customer support. I appreciate his efforts in organizing response templates and categorizing customer queries to keep things more efficient. His communication has been clear, and he has shown initiative in improving the support process. Recommended!
$100-$200
Price
5 days
Duration
Helpful?A alverakunze
United States
Ongoing collaborationGreat service, professional communication, and very knowledgeable about Shopify support—looking forward to working with Saif again!
$50-$100
Price
1 day
Duration
S Seller's Response
Helpful?W wayup360
United States
THE TEAM truly excels in Customer Care with impeccable attention to detail and impressive data presentation skills. Working with him was a delight—he's not only quick and responsive but also goes ABOVE AND BEYOND while maintaining perfect politeness. Highly recommended! 🙌
$1,000-$2,500
Price
4 weeks
Duration
Helpful?N nadavida
Hungary
Ongoing collaborationGreat experience once again. highly recommended.
$600-$800
Price
1 day
Duration
Helpful?N nadavida
Hungary
Ongoing collaborationSaif is absolutely great. Great communication! I’ve used his services for a few times already
$600-$800
Price
1 day
Duration
Helpful?
