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sailakshmi28

Naga S.

@sailakshmi28

Customer Support Specialist through Email, Chat, Freshdesk and Salesforce

India
English, Hindi, Telugu
About me
Welcome to my profile! I'm Naga, a Customer Support & Student Success Specialist with 6+ years of experience delivering exceptional customer experiences. I've worked with HSBC, WNS, NxtWave, and SquadStack, handling email support, live chat, ticket management, CRM operations, and customer engagement. Professional, customer-focused, and proactive, I help businesses improve customer satisfaction, build trust, and create lasting relationships through quality support.... Read more

Skills

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sailakshmi28
Naga S.
Offline • 

See my services

Customer Support
I will provide reliable customer service via email and live chat support
From$5 / projectMore details

Portfolio

Work experience

HSBC

Customer Service Representative

HSBC • Full-time

Feb 2017 - Jan 2022 • 4 yrs 11 mos

• Handled 80–85 customer interactions daily related to savings accounts, credit cards, and loans. • Resolved internet banking and transaction-related issues in real time. • Managed customer complaints and escalations while maintaining SLA compliance. • Processed service requests and ensured complete resolution through structured follow-ups. • Achieved approximately 90% first-contact resolution rate.