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sakshirajput667

Sakshi C

@sakshirajput667

Customer Care Executive Backend Operations

India
English
About me
I am a detail-oriented Customer Support and Backend Operations Executive with experience managing international backend processes for global communication platforms. I am skilled in handling high-volume customer requests and maintaining data accuracy. I edit YouTube videos and Instagram Reels.... Read more

Skills

s
sakshirajput667
Sakshi C
Offline • 
Average response time: 1 hour

See my services

Video Editing
I will edit youtube videos and instagram reels
From$5 / projectMore details
Messaging & Emailing
I will provide professional email and chat customer support
From$5 / projectMore details

Portfolio

Work experience

Tech_Mahindra

Customer Care Executive (Backend Operations)

Tech Mahindra • Full-time

Apr 2025 - Nov 2025 • 7 mos

Worked in the backend support process as a Customer Support Executive for the UK market. Handled high-volume backend customer requests ensuring quick resolution while maintaining CSAT above 90%. Ensured compliance with GDPR and UK data protection standards while managing customer data. Provided multilingual backend support using translation tools to assist international customers. Collaborated with internal teams to streamline ticketing, escalation, and knowledge base processes, reducing AHT by 15%. Supported UK-based enterprise clients in finance and retail sectors with tailored backend solutions. Analyzed backend performance metrics (FCR, AHT, CSAT) to identify trends and improve operational efficiency.