Bilal Ahmad

Business Development Manager and Sales

Motive • Full-time

Dec 2024 - Present • 1 yr 5 mos

Responsible for driving business growth by identifying potential clients, generating leads, and building strong customer relationships in the SaaS industry. Managing client communications, conducting product demonstrations, and supporting the sales cycle from prospecting to closing deals. Collaborating with cross-functional teams to ensure customer satisfaction, business expansion, and achievement of sales targets. Focused on delivering value-driven solutions and maintaining long-term client relationships.

Customer Support Specialist

Revolut • Full-time

May 2022 - Nov 2024 • 2 yrs 6 mos

In Revolut I'm insuring customer support for a global fintech platform, assisting customers with payment-related issues, account inquiries, transaction disputes, and fraud prevention concerns. Handled sensitive financial cases with professionalism while ensuring compliance with security and company policies. Supported customers through live chat and email by resolving payment failures, unauthorized transactions, account verification issues, and cardrelated concerns. Maintained high customer satisfaction by delivering efficient problem-solving, clear communication, and timely resolutions in a fast-paced international environment.

Senior Customer Support Executive

Ibex • Full-time

Aug 2018 - Apr 2022 • 3 yrs 8 mos

Provided inbound customer support services for international clients including Western Union and Walmart through voice-based communication. Assisted customers with transaction inquiries, money transfer issues, payment concerns, order support, account-related queries, and general troubleshooting while maintaining a high level of professionalism and customer satisfaction. Handled live customer interactions in a fast-paced environment, ensuring timely issue resolution and effective communication. Managed sensitive customer concerns, escalations, complaint handling, and customer retention while following company compliance and service standards. Key Responsibilities: . Delivering customer support through inbound calls • Resolving payment, transfer, and account-related issues • Assisting customers with Walmart order and service inquiries • Handling complaints and escalations professionally • Retaining dissatisfied and frustrated customers through effective communication and problem-solving • Maintaining customer satisfaction and service quality metrics • Providing accurate information and troubleshooting support • Collaborating with internal teams for issue resolution • Managing high call volumes efficiently while meeting KPIs