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sali8ketan

Ketan S

@sali8ketan

Senior Manager Regulatory Compliance, Customer Operations Governance Process Tra

India
English
About me
I am a senior operations and compliance leader with over 19 years of experience across BPO, KPO, and financial services. Currently, I serve as a Grievance Redressal Officer specializing in RBI regulatory frameworks, complaint governance, and process transformation. I have a proven track record in CRM implementation and optimizing customer operations to drive scalability and compliance.... Read more

Skills

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sali8ketan
Ketan S
Offline • 
Average response time: 1 hour

See my services

Business Presentations
I will turn raw business data into an executive presentation deck
From$15 / projectMore details

Work experience

Hexaware_Technologies

Manager of Operations

Hexaware Technologies • Full-time

Jun 2021 - Nov 2022 • 1 yr 5 mos

Directed BPO/KPO operations for a 208-member team maintaining 99.9% financial accuracy. Managed complex securities transactions including OTC, ETF, and MBS while ensuring regulatory compliance. Developed Power BI dashboards to enhance data-driven decision-making and executed cost reduction strategies achieving 17% savings. Led Agile transformation initiatives to improve delivery timelines and operational efficiency.