s
salimont

Salimon T.O

@salimont

IT Support System Administration and VoIP Services

Nigeria
English, German, French
About me
I am an experienced IT professional specializing in Cloud Computing, System Administration, IT Support, and VoIP solutions. I help businesses deploy and manage 3CX PBX, SIP trunks, DID numbers, call centers, cloud servers, and communication systems. With a focus on reliability, security, and customer satisfaction, I deliver efficient solutions tailored to your needs. Whether you need VoIP setup, troubleshooting, cloud administration, or technical support, I am committed to providing quality service and timely delivery.... Read more

Skills

s
salimont
Salimon T.O
Offline • 

See my services

VoIP and Telephony
I will setup twilio telnyx siptrunk did number ivr 3cx vicidial inbound outbound calls
From$15 / projectMore details
VoIP and Telephony
I will configure 3cx ringcentral aircall ivr ai calling system
From$20 / projectMore details

Work experience

Upwork

Senior Customer Service Representative / Call Center Agent

Upwork • Self-employed

Feb 2020 - Jun 2024 • 4 yrs 4 mos

Experienced Call Center Professional with over 5 years of expertise in customer service, inbound and outbound call handling, complaint resolution, and client relationship management. Skilled in managing high-volume call queues while maintaining exceptional customer satisfaction. Proficient in CRM systems, data entry, order processing, technical support, and sales support. Consistently achieved performance targets, maintained quality assurance standards, and contributed to team success through effective communication and problem-solving abilities. Key Achievements: Maintained 95%+ customer satisfaction rating. Handled 100+ customer interactions daily through phone, email, and chat. Reduced average call handling time while improving first-call resolution rates. Recognized as Top Performer for exceeding KPIs and service quality standards. Trained and mentored new customer service representatives. Skills Customer Service Call Handling Inbound & Outbound Calling Complaint Resolution CRM Software (Salesforce, Zendesk, HubSpot) Data Entry Communication Skills Active Listening Problem Solving Multitasking Technical Support Sales & Upselling Customer Retention Quality Assurance