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Saman De Silav
@saman_desilva
IT Technical Support , Customer Service
Sri Lanka
English
About me
I am an experienced IT Support Specialist with hands-on expertise in troubleshooting network systems, programming, and installation of POS systems, electronic cash registers, and time recorder machines. I provide reliable technical support to maintain customer networks and ensure smooth business operations. My focus is on delivering efficient solutions, minimizing downtime, and helping businesses run seamlessly with dependable IT services.
Saman De Silav
Offline •
See my services
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I will assist with data entry and tech support
Customer Success
I will it troubleshooting and technical support services
Portfolio
Work experience
IT Technical Support
Doha Marketing Services-AL Futtaim Group • Full-time
May 2011 - Dec 2025 • 14 yrs 7 mos
Handling the sales, programming, Installation & services of POS, Electronic cash registers & Time recorder machines. Installation & maintenance of Biometric devices. (Finger print & Face detection devices). Generating designing Microsoft Office documents for Management and principal reporting. Working with Structured and unstructured data for analysis. Working with Dealer, Retail & Corporate teams in order to provide manual business process to automation. Stock inventory related activities solutions with EAN / Bar coding.
Customer Support Engineer
EPSoft • Full-time
Sep 2007 - Oct 2010 • 3 yrs 1 mo
Providing technical support to our sales team, handling the customers on site & showroom. Technical support and analyze the trouble shooting in the real environment while working with the Network systems. Windows, Linux server support and services (mails server DHCP, Proxy). Providing infrastructure plans to customers to maintain their CCTV Systems.
