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Fiverr Pro
English
$
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Sameer
@sameer_younus
Customer Support Specialist
Pakistan
English, Urdu
About me
Experienced E-Commerce Customer Support Specialist with 2.5+ years of hands-on expertise in managing customer queries, email ticketing, and order management. Specialized in Zendesk ticketing, resolving customer & seller complaints, order tracking, and refund/exchange processing. Dedicated to maintaining high customer satisfaction (CSAT) and providing fast, empathetic, and effective written communication.
Skills
Sameer
Offline •
Average response time: 1 hour
See my services
Customer Support
I will be your ecommerce customer support and ticket expert
Work experience
Customer Support Executive / Escalation Specialist
ibex • Full-time
May 2024 - Present • 2 yrs 6 mos
Managing domestic e-commerce operations and customer support workflows. Handling supervisor-level escalations, complex customer complaints, and dedicated seller support. Specialized in resolving order-tracking, returns, exchanges, and ticket-management issues, with a strong focus on high resolution quality and customer satisfaction.
