I will create a customer support QA scorecard, macros and sops

Your support team answers hundreds of tickets, but how do you know which answers are good? I build the system support teams use to measure and improve quality.

I have worked in customer support since 2024, first as a German-speaking agent, then as a subject-matter expert, and now in quality evaluation. I know what makes a ticket "good" and how to coach people on it.

What you get:

• A QA scorecard in Excel or Google Sheets: weighted criteria, critical fails, automatic scores per agent
• - Ready-to-use macros (saved replies) for your most common ticket types
• - Simple SOPs so every agent handles cases the same way
• - English by default. German or Arabic macros available as an extra

How it works:

1. You share your most common ticket types and any current guidelines
2. 2. I send a first draft
3. 3. We adjust it to your tone and policies

Message me before ordering if you're not sure which package fits.