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samrat_hossain0

Samrat Hossain

@samrat_hossain0

Customer Support Specialist and Discord Community Manager

Bangladesh
English
About me
Experienced support agent and community moderator specializing in 24/7 Discord server management, security bot configuration, and live chat ticket resolution. Core Capabilities: Fast ticket handling and real-time chat engagement. Discord server moderation, channel architecture, role/permission management, and security bot setup. Proficient in live chat operations, ticket escalation, and customer service workflows. Languages: Fluent in English and Bengali. Dedicated to maintaining clean, safe, and active online communities while keeping response times low.... Read more

Skills

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samrat_hossain0
Samrat Hossain
Offline • 
Average response time: 2 hours

See my services

Management & Engagement
I will be your discord moderator, admin and community manager
From$40 / projectMore details
Planning, Strategy & Setup
I will build a custom discord server for gaming, crypto or creators
From$15 / projectMore details

Work experience

Independent

Community Manager & Support Specialist

Independent • Freelance

Mar 2022 - Present • 4 yrs 6 mos

Managed and moderated high-activity online communities and Discord servers. Configured security and moderation bots (Carl-bot, Wick, MEE6), established role permissions, and resolved member support tickets with rapid response times.